I was lucky to be a young manager at a time when it was typical to be directed, trained, mentored, and generally developed by your senior managers. Back then, there were enough senior managers around that all the junior managers got personal attention — whether they liked it or not. My senior managers actually explained [...]
October 9, 2012 – 9:55 am
A seasoned executive has been venting to me about her dissatisfaction with the work of a longtime employee. Over time, the employee seems to have succumbed to a combination of habitual carelessness and general lack of focus that may be exacerbated by some personal difficulties. The result is an increasing number of errors and frequent [...]
Also tagged competence, consequences, corrective action, development, employee performance, feedback, job fit, leadership, management, motivation, performance, performance pitfall, supervision
September 25, 2012 – 10:12 am
Isn’t it annoying when management bobbles the ball, and then can’t understand why the rest of the team is stumbling around in disarray instead of flawlessly executing plays? All kinds of management compromises can occur when a senior executive is on the road much of the time, and leaves her staff in the care of [...]
Also tagged authority, consequences, development, feedback, leadership, management, matrixed organization, motivation, performance, performance pitfall, supervision, training
So many organizations have cut back their staff levels, their benefits, perks, politesse during the last couple of years. As some aspects of business pick up, some employers are starting to give small wage increases, sometimes in relief, sometimes grudgingly. When the tangible rewards are, by necessity, mingy to nil, it’s crucial that personal attention, [...]
Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance.
