Tag Archives: quality
Is this little hotel room presentation cute, or what? A couple of weeks ago my colleague Katie and I went to an all-day meeting in Virginia Beach, VA where we stayed at a Hilton Garden Inn. The property was well located, surrounded by perfect café and restaurant options. We received a pleasant welcome at check-in. [...]
March 12, 2013 – 10:11 am
It’s amazing how much impact a single individual can have on an organization’s service or teamwork through a combination of personality and thoughtful action. That impact can’t be taken for granted, of course, but when you see it happen in front of you it gives you hope. Have you ever been somewhere and actually felt [...]
Also tagged behavior, communication, customer experience, customer service, happiness, motivation, performance, relationship, service, success, teamwork
February 12, 2013 – 10:02 am
Last week’s post, Two Practical Ways to Fix the Sorry Side of Customer Service, focused on two key aspects of service that consistently create negative experiences for customers and reps. But once you get past those elements of infrastructure, there are some deeply human aspects of service that should be addressed. After you’ve established structures [...]
Also tagged behavior, communication, competence, customer care, customer experience, customer satisfaction, customer service, employee development, leadership, management, performance, service, workplace
Sister had taken on the responsibility of ordering a big basket of goodies from Zingerman’s, the famous Ann Arbor deli and emporium, as part of the confab and celebration of Parents’ anniversary. Most of it was in good shape, and all the treats we managed to open were diverse enough to satisfy three generations of [...]
It’s a funny thing when customer service executives get to interact with each other. In May, I happened to be introduced to Dave Mitchell, Levenger’s dedicated VP of Operations, at the Operations Summit in Memphis. I’ve been a Levenger fan for years and love the company’s products: I own a number of their bags and [...]
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Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance.
