Since I posted my recent series on managing conflict at work, readers have been writing and calling to ask — almost plaintively — how they can manage strong disagreements in ways that are both respectful and socially acceptable. In some organizations, the fear of overt, explicit conflict — and the pain and disruption that it [...]
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About Liz
Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance. -
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