Tag Archives: motivation
March 12, 2013 – 10:11 am
It’s amazing how much impact a single individual can have on an organization’s service or teamwork through a combination of personality and thoughtful action. That impact can’t be taken for granted, of course, but when you see it happen in front of you it gives you hope. Have you ever been somewhere and actually felt [...]
Also tagged behavior, communication, customer experience, customer service, happiness, performance, quality, relationship, service, success, teamwork
February 5, 2013 – 10:06 am
Customer service is a tough job. People who work in a pure customer service role (as opposed to those who are called customer service people but also take orders, provide sales support, or do real selling themselves) spend the vast majority of their day dealing with unhappy or angry people. As one rep put it, [...]
January 1, 2013 – 10:03 am
Numerous studies — and most people’s personal experiences — show that New Year’s resolutions generally don’t pan out, that they’re usually broken within a few weeks and forgotten by March. But that doesn’t mean that you can’t change, or that you shouldn’t attempt real, heartfelt self-improvement now — or anytime at all. Each day you [...]
Also tagged behavior, behavior change, change, commitment, goals, good behavior, gratitude, New Year, self-development, self-improvement, self-management, staying on track
October 9, 2012 – 9:55 am
A seasoned executive has been venting to me about her dissatisfaction with the work of a longtime employee. Over time, the employee seems to have succumbed to a combination of habitual carelessness and general lack of focus that may be exacerbated by some personal difficulties. The result is an increasing number of errors and frequent [...]
Also tagged competence, consequences, corrective action, development, employee performance, feedback, job fit, leadership, management, performance, performance pitfall, responsibility, supervision
September 25, 2012 – 10:12 am
Isn’t it annoying when management bobbles the ball, and then can’t understand why the rest of the team is stumbling around in disarray instead of flawlessly executing plays? All kinds of management compromises can occur when a senior executive is on the road much of the time, and leaves her staff in the care of [...]
Also tagged authority, consequences, development, feedback, leadership, management, matrixed organization, performance, performance pitfall, responsibility, supervision, training
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Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance.
