So far in this series, we’ve been assuming that the opponents in the conflict are working in good faith. But not all conflicts are straightforward disputes, unfortunately. Some can’t be resolved merely with extra focus and new data. And some people may start out believing (or come to believe) that they absolutely cannot work together [...]
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About Liz
Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance. -
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