Consider these scenarios, each from a different organization, and the unfortunate, but logical, conclusions that can be drawn from each one: A lowest-level manager is disparaged by the other managers in her group because her enthusiastic demeanor suggests to them that she’s on the “wrong” side of an interoffice political hatchet-fest. Unfortunate conclusion: All the [...]
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About Liz
Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance. -
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