Tag Archives: emotional intelligence

Five Ingredients for a Successful Problem-Solving Recipe

Some business problems are so straightforward they can be solved by the right research; once the facts are available, they dictate the solution, so there’s almost no discussion necessary. When a business problem is complicated and thorny, though, the way you approach it can have even more relevance and impact than the “facts” themselves. Planning […]

Four Markers of the “Safe” Leader

When employees are not shut down or demotivated by fear, they’re able to absorb input and recommendations, learn and grow, share information and technique, and stretch to meet larger goals and aims. How can leaders create safety? Typically, safety starts when leaders demonstrate competence, openness, candor, and vision. Don’t for a minute think these are […]

The Frustrations of the Conflict-Averse Executive

When an executive disagrees with a proposal or approach, the situation can go in two directions: In the best-case scenario, the disagreement gets worked through collegially, even if it means that other people — other executives, even — have to change their approach in order to achieve a resolution. But in the worst-case scenario, for […]

So You Think Your Manager’s Like a Bad Joke? Part 1: The Setup

A critic, a control freak, and a micromanager walk into a conference room… Do you know the punch line to this joke? No? That’s because it’s not a joke. Each of these folks can squelch creativity, suppress innovation, create process bottlenecks, and demoralize staff. And yet countless employees work for these types of managers and […]

How to Get Out from “Under the Bus”

“They threw me under the bus” is probably the most common expression of complaint among employees who see themselves as the victims of intra- or inter-team sniping. Whenever I hear it, I picture tire tracks — big, wide ones — across somebody’s back. The phrase smacks of unfairness, at a minimum, and, at its worst, […]