Tag Archives: emotional intelligence
Here’s a different kind of example of the use of emotional data to help individuals work more effectively. A frontline manager in a service company was known to have an emotional hair trigger. When Charisse didn’t care for the way a conversation was going, she would lower her voice, her lip would tremble and, in [...]
No matter how important it is to take everyone’s feelings into account, it’s still not reasonable to expect tears, shouts, or clenched jaws in the workplace every day. Excessive or poorly directed emotions do get in the way of the work. So now that you’ve had some more practice coping with your own emotions (See [...]
March 25, 2013 – 10:06 am
Emotions in the workplace: You may not like them, but they’re there, all right, and you can’t get rid of them. “Feelings and emotions” reminds me of those “ring around the collar” ads for Wisk back in the ’70s: “You’ve tried soaking them out and scrubbing them out, and still you get” feelings and emotions, [...]
March 19, 2013 – 10:02 am
Anyone who says feelings have no place in the workday might as well say that breathing has no place in the workday. A human without either one is a corpse. The feelings are there. Feelings are facts. And just like any other facts, they have to be taken into account so that you can make [...]
November 22, 2011 – 12:57 pm
Nobody enjoys being critiqued, corrected, or criticized. It’s hard to hear that we’re not good enough, or that we’re not okay just the way we are. It’s hard even when we’ve asked for the feedback because we want to grow, develop, or simply improve. Even when we agree that the comments are true. So it’s [...]
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Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance.
