Tag Archives: emotional intelligence

Leading from the Middle of an Indifferent Leadership Team

A newly hired VP called me the other day, expressing frustration with her indecisive and apathetic colleagues. My unspoken response was: “They’re not even strong enough to be a Team of Rivals.” When a leadership group appears weak, confused, or in disarray, employees at all levels lose their drive and their heart. That’s a recipe […]

If You’re Not Wandering, You May Be Lost

When it comes to what’s going on in his business, one of my favorite CEOs has the humility to say, “I don’t know what I don’t know.” He wisely acknowledges what many C-suite leaders don’t: If he only knows what his subordinates present to him, then he doesn’t know enough. So this CEO makes good […]

How to Connect the “Triple-A Way”

“I love your prints!” I said to the two brightly attired women who were exiting the lobby of my office building just ahead of me. “You look wonderful together!” They were startled — and delighted! I could hear them chattering to each other as I walked away: “Wasn’t that nice! Well, we do look good!” […]

Which Kind of Helper Would You Rather Be?

One day last week, in New York City for meetings, I was waiting in line at a subway MetroCard machine, and noticed that the woman behind me was practically vibrating with anger and frustration. Technically, she was just trying to help. Or at least that’s what she may have thought, in some part of her […]

On Playing Favorites

“I’m the goodest one, right?” asked the four-year-old girl. In the hotel restaurant, her clearly beleaguered grandmother was also supervising yammering twin five-year-olds, and a toddler crying for a Band-Aid. The situation provided the perfect analog for adult behavior I had witnessed earlier that day in a conference room. Multiple middle managers were jockeying for […]