Tag Archives: emotional intelligence

Which Kind of Helper Would You Rather Be?

One day last week I was in New York City for meetings. As I stood waiting near the end of a line at a subway MetroCard machine, I noticed that the woman behind me was practically vibrating with anger and frustration. Technically, she was just trying to help. Or at least that’s what she may […]

On Playing Favorites

“I’m the goodest one, right?” asked the four-year-old girl. In the hotel restaurant, her clearly beleaguered grandmother was also supervising yammering twin five-year-olds, and a toddler crying for a Band-Aid. The situation provided the perfect analog for adult behavior I had witnessed earlier that day in a conference room. Multiple middle managers were jockeying for […]

Failure: Is it a Winning or Losing Strategy?

Failure isn’t always preventable. Sometimes truly disastrous things happen. But failing isn’t always the end of the world. For some people, it’s the start of success. Traditionally, failure had a moral cast. If you failed, you were perceived as irresponsible, as if you should or could have known better. But according to The Art of […]

When a Longstanding Employee Is in a Slump

Has someone been on your team so long that their performance is tanking and they appear to have stopped engaging in the relationship? As one client described it to me: “I’m surprised to be feeling so dissatisfied — so frustrated! I tried to overlook what seemed small and petty because I didn’t want to be […]

Do You Work with a Prima Donna? 6 Tips for Coping

Have you paid the price when a melodramatic, self-aggrandizing team member has hurt your organization by spreading unnecessary chaos and discontent? “Artistes” like this have never learned how to share top billing, glory, or status and they’re rarely aware of how they aggravate their colleagues. Some people operate at this level of intensity to ensure […]