Even when they know the basic rules of performance feedback (see Car Talk: Lessons in Performance Feedback), many of my clients feel, well, squeamish when they have to give tough performance feedback, particularly to longstanding employees. They don’t want to hurt anyone’s feelings, be perceived as heavy-handed, or trigger subsequent backlash in the form of [...]
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About Liz
Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance. -
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