Tag Archives: dialogue

Speaking Truth to Power, Part III: When and Where (Not) to Give Your Boss Feedback

How do you get someone to hear you when it’s not their tendency to listen? If you want to speak candidly with management, give yourself the best chance of having an impact by choosing timing and venues that are least likely to trigger a backlash — whether it’s the great stone wall of silence or […]

The Listening Post, Part I: Four Crucial Aspects of Understanding

When I wrote How to Get Your Point Across without Poking a Hole in Anyone a few weeks ago, I planned to address the topic of listening right afterwards, but it turned out that I had to answer your questions and comments first. That’s a basic tenet of listening — if you’re really doing it, […]

When Someone’s Poking a Hole in You: Performing Evasive Maneuvers

My last couple of posts (How to Get Your Point Across without Poking a Hole in Anyone and Questions About Talking Side by Side) triggered a sort of counterpoint question from a reader: How do you avoid having a hole poked in you by someone else? We’ve all interacted with someone who isn’t kind, wants […]

How to Get Your Point Across without Poking a Hole in Anyone

Most of us are always looking for ways to communicate better, trying to make our case or get our points across. Our underlying goal is to understand the other well enough so we can make ourselves understood more effectively, which is a slight twist on the Covey precept, “Seek first to understand, then to be […]