Tag Archives: coaching
As I discussed last week in Part I, some companies no longer expect their senior managers to develop their people: They turn management development over to outsourced coaching firms instead. Now, I’m a strong proponent of “coaching” for behavior change and improvement — as in providing one-on-one behavioral development to meet explicit behavioral or developmental [...]
So far in this series, we’ve been assuming that the opponents in the conflict are working in good faith. But not all conflicts are straightforward disputes, unfortunately. Some can’t be resolved merely with extra focus and new data. And some people may start out believing (or come to believe) that they absolutely cannot work together [...]
Also tagged authority, behavior, communication, conflict, conflict resolution, control, disputes, facilitation, leadership, management, manipulation, office politics, organization, reconciliation, relationship
As the boss, you’ve encouraged your people to work things out together, and you’ve tried to create an environment of congeniality and collaboration. You’ve also tried to address the underlying structural problems that often trigger conflict among co-workers. But folks are still showing up in your office telling you that you have to make a [...]
Also tagged authority, behavior, communication, compromise, conflict, conflict resolution, facilitation, feedback, leadership, management, office politics, organization, reconciliation, relationship
“How about if Part III gives advice for those with managers who fit these descriptions?” A discerning reader posed that question after reading my last two blogs, A New Element of Management, Part I: Three Scenarios of Employee Disengagement, and Part II: The Platinum Rule. Both blogs focused on executives Silvia, Ophelia, and Felix, each [...]
Also tagged collaboration, competence, employee development, employee engagement, leadership, leadership development, management, management coaching, managing up, micromanagement, organization, perception
March 27, 2012 – 12:10 pm
A lot of what passes for coaching — in workplaces, in homes, even on kids’ sports teams — is really just a lot of exhortations and fervent repetitions of normative statements. Here’s an example from a manager: “What are you DOING?!? That’s not what you’re SUPPOSED to be DOING!” For someone who is executing inaccurately, [...]
Also tagged behavior, coach, communication, criticism, effectiveness, feedback, leadership, management, performance, relationship, skill, teamwork, understanding
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Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance.
