Tag Archives: behavior
Perhaps we’ve trained customers to believe that they’re always right or “king” so thoroughly that some of them feel “special” enough to violate institutional norms with impunity. Some of the behavior I witnessed during a business trip last month made me wonder whether we’ve taken our “customer focus” too far. Example 1: “U Can’t Touch [...]
April 30, 2013 – 10:02 am
In my last post, I responded to a reader’s request to revisit “crazy-making boss behavior” with a review of the “Have You Gotten Any Better at That Yet?” boss. But of course there isn’t only one type of this behavior, so you might also want to know more about the “Brainstormy” Boss, who creates a [...]
April 23, 2013 – 10:07 am
A reader asked me to revisit my earlier post about Crazy-Making Boss Behavior and provide details about how to cope with some of the extreme behaviors. Let’s start with the “Have You Gotten Any Better at That Yet?” boss. This type is confident that she knows exactly how various aspects of your job should be [...]
Also tagged communication, expectations, leadership, listening, management, micromanagement, micromanager, relationship, understanding, work, workplace
March 19, 2013 – 10:02 am
Anyone who says feelings have no place in the workday might as well say that breathing has no place in the workday. A human without either one is a corpse. The feelings are there. Feelings are facts. And just like any other facts, they have to be taken into account so that you can make [...]
March 12, 2013 – 10:11 am
It’s amazing how much impact a single individual can have on an organization’s service or teamwork through a combination of personality and thoughtful action. That impact can’t be taken for granted, of course, but when you see it happen in front of you it gives you hope. Have you ever been somewhere and actually felt [...]
Also tagged communication, customer experience, customer service, happiness, motivation, performance, quality, relationship, service, success, teamwork
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Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance.
