Last week’s post on managing conflict, From Values to Communication, looked for mutually held purposes and values that opponents could use as a foundation for conversation, and encouraged the practice of focused listening and empathy as a sort of salve for working through differences of opinion. Mutual respect will help sustain a relationship long past [...]
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About Liz
Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance. -
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