Category Archives: Organization
Most organizations want to convey a particular image to the public, one that signifies quality or professionalism or contemporariness. And organizations that put thought, care, and resources into crafting their image want it to be consistently upheld by all employees. From time to time, though, the focused pursuit of a consistent image can create unforeseen [...]
As I discussed last week in Part I, some companies no longer expect their senior managers to develop their people: They turn management development over to outsourced coaching firms instead. Now, I’m a strong proponent of “coaching” for behavior change and improvement — as in providing one-on-one behavioral development to meet explicit behavioral or developmental [...]
I was lucky to be a young manager at a time when it was typical to be directed, trained, mentored, and generally developed by your senior managers. Back then, there were enough senior managers around that all the junior managers got personal attention — whether they liked it or not. My senior managers actually explained [...]
Long, long ago, maybe back in the ’80s, “empowerment” was the hot new thing in workplaces. The word itself had a regenerative, creative, motivating sound. It held the possibility that, instead of laboring under bureaucratic Theory X command-and-control management structures (with an emphasis on control), employees could take responsibility for exercising business judgment in their [...]
January 15, 2013 – 10:03 am
Over the last few years I’ve worked with a number of senior executives who are hardworking and wonderfully competent in their areas of expertise, but are so highly reactive that they create extra burdens for themselves and their organizations. Instead of noticing the mess, they see the unforeseen consequences as new problems that need to [...]
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Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance.
