Category Archives: Leadership
April 30, 2013 – 10:02 am
In my last post, I responded to a reader’s request to revisit “crazy-making boss behavior” with a review of the “Have You Gotten Any Better at That Yet?” boss. But of course there isn’t only one type of this behavior, so you might also want to know more about the “Brainstormy” Boss, who creates a [...]
April 23, 2013 – 10:07 am
A reader asked me to revisit my earlier post about Crazy-Making Boss Behavior and provide details about how to cope with some of the extreme behaviors. Let’s start with the “Have You Gotten Any Better at That Yet?” boss. This type is confident that she knows exactly how various aspects of your job should be [...]
Tagged behavior, communication, expectations, leadership, listening, management, micromanagement, micromanager, relationship, understanding, work, workplace
Here’s a different kind of example of the use of emotional data to help individuals work more effectively. A frontline manager in a service company was known to have an emotional hair trigger. When Charisse didn’t care for the way a conversation was going, she would lower her voice, her lip would tremble and, in [...]
No matter how important it is to take everyone’s feelings into account, it’s still not reasonable to expect tears, shouts, or clenched jaws in the workplace every day. Excessive or poorly directed emotions do get in the way of the work. So now that you’ve had some more practice coping with your own emotions (See [...]
Tagged compassion, emotional intelligence, emotions, feelings, leadership, management, perspective, reaction, self-awareness, self-management, self-observation
March 19, 2013 – 10:02 am
Anyone who says feelings have no place in the workday might as well say that breathing has no place in the workday. A human without either one is a corpse. The feelings are there. Feelings are facts. And just like any other facts, they have to be taken into account so that you can make [...]
Tagged behavior, data, emotion, emotional intelligence, leadership, management, performance, relationship, self-awareness, self-management, self-observation
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Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance.
