Category Archives: Communication
April 30, 2013 – 10:02 am
In my last post, I responded to a reader’s request to revisit “crazy-making boss behavior” with a review of the “Have You Gotten Any Better at That Yet?” boss. But of course there isn’t only one type of this behavior, so you might also want to know more about the “Brainstormy” Boss, who creates a [...]
April 23, 2013 – 10:07 am
A reader asked me to revisit my earlier post about Crazy-Making Boss Behavior and provide details about how to cope with some of the extreme behaviors. Let’s start with the “Have You Gotten Any Better at That Yet?” boss. This type is confident that she knows exactly how various aspects of your job should be [...]
Tagged behavior, communication, expectations, leadership, listening, management, micromanagement, micromanager, relationship, understanding, work, workplace
It’s normal to be annoyed when you’re solicited at home by an organization you don’t know or don’t care about. But being mishandled by an organization you support can be irritating too! A fundraising call I got at home from a paid rep a few weeks ago reminded me, painfully, just how crucial it is [...]
March 12, 2013 – 10:11 am
It’s amazing how much impact a single individual can have on an organization’s service or teamwork through a combination of personality and thoughtful action. That impact can’t be taken for granted, of course, but when you see it happen in front of you it gives you hope. Have you ever been somewhere and actually felt [...]
Tagged behavior, communication, customer experience, customer service, happiness, motivation, performance, quality, relationship, service, success, teamwork
February 19, 2013 – 10:08 am
Every once in a while someone tells me a story of dysfunctional, disruptive, unprofessional, plain old odd boss behavior. Here’s an example, along with some suggestions for how to normalize things with a crazy-making boss so you can get your work done and have a decent day. The “Keep Me Company” Boss Some bosses want [...]
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Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance.
