Long, long ago, maybe back in the ’80s, “empowerment” was the hot new thing in workplaces. The word itself had a regenerative, creative, motivating sound. It held the possibility that, instead of laboring under bureaucratic Theory X command-and-control management structures (with an emphasis on control), employees could take responsibility for exercising business judgment in their [...]
Perhaps we’ve trained customers to believe that they’re always right or “king” so thoroughly that some of them feel “special” enough to violate institutional norms with impunity. Some of the behavior I witnessed during a business trip last month made me wonder whether we’ve taken our “customer focus” too far. Example 1: “U Can’t Touch [...]
Is this little hotel room presentation cute, or what? A couple of weeks ago my colleague Katie and I went to an all-day meeting in Virginia Beach, VA where we stayed at a Hilton Garden Inn. The property was well located, surrounded by perfect café and restaurant options. We received a pleasant welcome at check-in. [...]
April 30, 2013 – 10:02 am
In my last post, I responded to a reader’s request to revisit “crazy-making boss behavior” with a review of the “Have You Gotten Any Better at That Yet?” boss. But of course there isn’t only one type of this behavior, so you might also want to know more about the “Brainstormy” Boss, who creates a [...]
April 23, 2013 – 10:07 am
A reader asked me to revisit my earlier post about Crazy-Making Boss Behavior and provide details about how to cope with some of the extreme behaviors. Let’s start with the “Have You Gotten Any Better at That Yet?” boss. This type is confident that she knows exactly how various aspects of your job should be [...]
Tagged behavior, communication, expectations, leadership, listening, management, micromanagement, micromanager, relationship, understanding, work, workplace
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Liz Alt Kislik is President of Liz Kislik Associates LLC. Liz brings more than two decades of customer-focused management experience to businesses of all sizes and segments. She helps managers address complex organizational problems, particularly in the areas of customer care and employee performance.
