Liz Kislik Associates LLC

Elizabeth Alt Kislik
Liz Kislik is President of Liz Kislik Associates LLC, a consulting firm that focuses on customer satisfaction and employee success as the building blocks of a resilient, effective enterprise.

Liz's professional development began with summer jobs in a call center. After receiving her BA from Yale, she became an account executive with one of the first telemarketing agencies in the country. She earned an MBA from New York University as she worked her way up to executive vice president. In 1987 she opened her own consultancy.

Today she works with organizations of all sizes and business segments to help managers cope with complex organizational problems, particularly in the areas of customer care and employee performance. Liz is credible and trusted in the board room and on the operations floor, by CEOs as well as contact center supervisors and reps.

She is a 2006 recipient of the Direct Marketing Club of New York Silver Apple for achievement and contribution to the New York direct marketing community for at least 25 years. In 1994, she received the Direct Marketing Association (DMA) Telephone Marketing Excellence award for leadership, innovation, proven track record, and the highest ethical standards.

An active member of the DMA, Liz is deeply involved in current issues of ethics, privacy, and consumer affairs. She served on the DMA Board of Directors for six years and has chaired the Committee on Ethical Business Practices, the Teleservices Ethics Committee, and the Teleservices Council. She testified before Congress on behalf of the Association's self-regulatory programs in the area of privacy. She currently sits on the Committee on Social Responsibility.

Liz is a Board Member and an instructor for the Direct Marketing Educational Foundation and has served as adjunct faculty at both New York and Hofstra Universities. She is a frequent public speaker and writer, and is a member of the editorial boards of Target Marketing magazine and Catalog Success magazine.

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