Liz Kislik Associates LLC

If you'd like to access articles in which Liz is quoted on a variety of subjects, please do the following:

For Multichannel Merchant, click on the link below and search on "Kislik" from the home page.

www.multichannelmerchant.com

For Catalog Success and Target Marketing, click on the "Article Archive" from the "Sections" list on the left side of the home page. Follow the prompts to register or enter your ID and password and search on "Kislik."

A selection of Liz's columns and articles follow below. Liz was most recently quoted in the CatalogSuccess.com article "Telephone Upselling: Be Realistic and Not Pushy" on November 6, 2007. The article gives five pointers about upselling and five useful questions catalogers should ask themselves. Click here to read the full article.

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Conducting a Culture Scan - May 1, 2008
Keeping employees motivated and productive in times of economic uncertainty.

Keep 'Em On Their Toes - April 1, 2008
10 ways to keep call-center reps interested in their jobs.

Helping Phone Reps Increase AOV - March 26, 2008
A few methods of advance planning for structuring offers to trigger the impulsive act of adding on to an order.

If I Had To Do It Again... - December-January 2008
Advice to help keep your business on track.

Eye on Offshore Call Center Outsourcing - October 30, 2007
Ways to carefully manage an outsourcing relationship.

Giving Feedback - September 1, 2007
Well structured feedback can drive improvements in personal performance, operational effectiveness and customer care. Consider recommendations for changing employee's ideas and behavior and encouraging them in self-correction.

Disaster Management: Plan Ahead-May 1, 2007
Still haven't drafted your plan for coping with natural, technological, or human disaster? Get some quick background and pragmatic suggestions so you can get your planning started.

Disaster Preparedness: A Quick Guide-May 1, 2007
Seven big points to have in mind.

Upselling, the Multichannel Way-April 2007
There's extra opportunity to increase average order value if you plan for the customers who shop with you in more than one channel. Consider these techniques and suggestions.

Operations: Put an End to the Blame Game - April 6, 2007
Team-building tactic for contact center and distribution center reps.

Prepare Your Reps- April 2007
Prepare Customer Service Reps to Deal with Phone or Online Orders

Calling for a Contact Center Review-March 2007
Review the past to succeed in the future. It's never too early to plan for your holiday or peak season.

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