We offer a wide range of services to help your company improve customer care and employee effectiveness.
Services are tailored to our clients' needsOur process begins with an operational assessment or other intensive review so we can tailor our recommendations and solutions specifically to your situation. Once your company's needs and goals are identified, we collaborate with senior executives to develop the appropriate strategies and solutions.
We have no proprietary off-the-shelf remedies or products to sell. We serve many organizations in many different sectors; sometimes a simple fix is all that's needed, sometimes the solution is more complex. In many cases, clients continue to engage us in a variety of consulting roles as new needs arise over time.
We provide a wide range of custom servicesOur services address any needs related to improving management effectiveness, customer care, and employee relations.
MANAGEMENT CONSULTING We work collaboratively with senior executives on problem solving, long-range thinking, and planning. We serve as a sounding board, facilitator, or change agent, providing perspective and assistance in operational analysis and handling sensitive situations. Learn more
ORGANIZATIONAL DESIGN We address structural and procedural issues related to employee performance and accountability. These may include job definition, how jobs are organized, workflows, methods, procedures, and policies. We also address hiring, compensation, training, motivation, and retention. Learn more
CUSTOMER SERVICE & CONTACT CENTER CONSULTING We help organize call centers in the context of accelerating technological change and marketplace demands. We facilitate employee training to address and meet the changing needs and expectations of customers, and help turn passive, reactive service cultures into sales opportunity cultures. Learn more
Our clients experience a wide range of benefitsWe can help you generate tangible results to improve your corporate culture and strengthen your bottom line.
Liz Kislik helps companies achieve
Contact Liz Kislik today to learn more about how she can help improve your company's customer experience and human relations.
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