We provide support for strategic thinking, leadership development, change management, and troubleshooting.
We coach and mentor middle and senior management
We work collaboratively with senior executives on operational assessment, problem solving, long-range thinking and planning, and interdepartmental collaboration. We serve as a sounding board, facilitator, or change agent, providing perspective and assistance in modifying processes and handling sensitive situations.
We assist senior executives with
- Facilitating workable processes for key decision makers to articulate and agree on goals and implementation plans
- Conducting operational assessment and work process analysis and developing improved procedures and work methods
- Effecting strategic development and change management
- Planning long-term goals and devising short-term solutions
- Getting marketing and operations to work together more productively
- Helping ameliorate acrimonious, ineffective working relationships among work groups
- Evaluating and coaching performance at senior levels
- Helping senior decision makers interpret customer and employee behavior
- Spearheading or facilitating change in philosophy of customer care and employee management; reorienting staff and processes to match
- Achieving employee development and performance improvement
- Retaining successful employees and shedding ineffective workplace behaviors or processes
Contact Liz Kislik today to learn more about how she can help improve your company's customer experience and human relations.
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