In this article in The Modesto Bee, Liz details three signs of unhappy customers.

By Mildred L. Culp

Liz Kislik, president of Liz Kislik Associates LLC, in Rockville Centre, N.Y., details three signs of unhappy customers: declining sales and revenue from the top ten percent of customers; an expanding call-to-sale ratio or customer resistance to buying; and increased customer problems.

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