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Articles
Discover Liz Kislik's approaches to the challenges of management, human relations, and customer service.
Management
Read Liz’s perspectives on problem solving, long-range thinking and planning, operational analysis, employee development, handling sensitive situations, and more.
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As the economic picture begins to brighten, it's time for managers to take stock: Are you prepared for the staffing and organizational challenges that an upturn can bring?
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Staffing for peak periods is always challenging. Plan for the advantages (and disadvantages) when your management staff pitches in.
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Helping your employees manage change
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Keeping employees motivated and productive in times of economic uncertainty.
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Advice to keep your business on track.
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Pragmatic suggestions on planning to cope with natural, technological, or human disaster.
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Seven big points to have in mind to be prepared for disaster.
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Pragmatic suggestions on planning to cope with natural, technological, or human disaster.
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Proven techniques for coping with a staff you’ve inherited.
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How to manage employee expectations as you manage the change itself.
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Techniques for making the case and getting what you need from management.
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How to provide leadership that fosters strategic, brand-differentiating service.
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Organizational Design
Learn Liz’s thoughts on dealing with employee performance and accountability including hiring, compensation, training, motivation, retention, and more.
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Liz Kislik weighs in on Celeb Boutique's social media faux pas.
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Why teamwork is more important than ever during difficult conditions.
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Techniques for getting useful information when you check references for prospective employees.
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The importance of the interview
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Recommendations for changing employees’ ideas and behavior and encouraging them in self-correction.
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Explore the reporting structure and requirements in multi-channel business.
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How to help supervisors manage themselves so they can do a better job managing others.
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How to identify basic management capabilities before you hire or promote a new supervisor.
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Customer Care/Call Center
See Liz’s techniques for organizing and managing call centers, facilitating CSR training, cultivating sales opportunities, increasing AOV, improving customer relations, and more.
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This complimentary whitepaper explores four payment-related strategies that can enhance a merchant's online services, open new markets and increase profits.
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Because of her experience in customer service and customer experience, Liz was quoted in Multichannel Merchant on J.C. Penny's recent changes in their pricing strategy.
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In this article in The Modesto Bee, Liz details three signs of unhappy customers.
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Ramping down successfully after your seasonal peak can take as much planning as ramping up. Tips for continuing to provide excellent service in the post-season.
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Why multichannel service may need retooling to be both effective and efficient.
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How to help your reps boost average order values.
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10 ways to keep call center reps interested in their jobs.
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Advice for businesses on how call centers can offer a competitive advantage.
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Techniques to increase average order value by planning for customers who shop in more than one channel.
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Avoid the vicious cycle of employee stress and customer dissatisfaction by taking the necessary steps to keep your staffing at optimal levels.
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It’s never too early to plan for your holiday or peak season.
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Media Mentions
Liz Kislik is quoted on a variety of subjects in the following publications:
MultichannelMerchant.com
RetailOnlineIntegration.com
TargetMarketingMag.com
Business2Community.com
HumanCapitalLeague.com
Contact Liz Kislik today to learn more about how she can help improve your company's customer experience and human relations.
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