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Articles
Discover Liz Kislik's approaches to the challenges of management, human relations, and customer service.
Management
Read Liz’s perspectives on problem solving, long-range thinking and planning, operational analysis, employee development, handling sensitive situations, and more.
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Staffing for peak periods is always challenging. Plan for the advantages (and disadvantages) when your management staff pitches in.
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Helping your employees manage change
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Keeping employees motivated and productive in times of economic uncertainty.
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Organizational Design
Learn Liz’s thoughts on dealing with employee performance and accountability including hiring, compensation, training, motivation, retention, and more.
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Why teamwork is more important than ever during difficult conditions.
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Techniques for getting useful information when you check references for prospective employees.
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The importance of the interview
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Recommendations for changing employees’ ideas and behavior and encouraging them in self-correction.
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Customer Care/Call Center
See Liz’s techniques for organizing and managing call centers, facilitating CSR training, cultivating sales opportunities, increasing AOV, improving customer relations, and more.
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In this article in The Modesto Bee, Liz details three signs of unhappy customers.
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Ramping down successfully after your seasonal peak can take as much planning as ramping up. Tips for continuing to provide excellent service in the post-season.
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Why multichannel service may need retooling to be both effective and efficient.
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How to help your reps boost average order values.
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10 ways to keep call center reps interested in their jobs.
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Advice for businesses on how call centers can offer a competitive advantage.
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Media Mentions
Liz Kislik is quoted on a variety of subjects in the following publications (search “Kislik” on these websites):
www.multichannelmerchant.com
www.allaboutroimag.com
www.Targetmarketingmag.com
Contact Liz Kislik today to learn more about how she can help improve your company's customer experience and human relations.
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